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  Prepare For the Morning the Night Before
  Pretend you are in middle school: Pack your lunch, set out your clothes, organize your to-do list and email, put the keys, bus pass, and your purse in one place. When the alarm sounds you will be more likely to pop out of bed, shower, get dressed, and jump on the productivity train stress free.
  Remember the Adages
  The early bird does catch the worm. Try starting your day extra early —like 5 a.m. It can be a tremendousproductivity booster and get you in good with the boss.
  Take an AM Break
  If you get anxious in the morning at the office take a break with a co-worker or friend. Grabcoffee. Most importantly: Gababout your stress and brainstormefficient fixes you can implementimmediately.
  Plan a Weekday AM Coffee Date With a Friend
  Instead of filling your post work schedule with dinner dates, plan an early am coffee date with a friend. You will start the day sooner and waltzinto the office caffeinated and cheeryafter a cheap friend date. You also won't be stressed all day thinking about how you are going to be late for dinner and can focus on work.


  1. Listen Actively
  When you listen, give them your undivided attention and ask questions. Do NOT check your phone more than once in a conversation – better yet, don’t check it at all! A study by the University of Colorado found that active listening helps avoid misunderstandings and opens people up to get them to say more. Actively listening will improve communication with those around you, whether you’re working with them or living with them. People tend to remember good listeners as positive people.
  2. Speak Clearly
  Take your time and think about each sentence. The more you speak with unnecessary filler, the less clear you are. Especially when speaking to more than one person at once, or to a new group of people, practice your approach beforehand. Am I saying everything I need to say? Is everything I’m saying necessary? Is there a clear objective and purpose to what I am saying?
  3. Smile from Within
  A genuine smile from within shows on the outside: you smile with your eyes and mouth. Not to say you have to walk around with a grin all the time! But when you smile on the inside, people are more receptive when you approach them. The women with a Duchenne smile were more likely to be married and stay married than those who had a fake smile, and were more likely to experience greater sense of personal well-being. When you smile from the heart and follow up with a kind personality, you will get more and give more to the world than you ever thought possible.
    4. Stand Up Tall
  Imagine there’s a string running from your navel, through your head and up into the ceiling. It’s an old dancer’s trick, and works for the rest of us to maintain great posture throughout the day. Good posture makes you appear secure and confident; if you’re not feeling that confident today, fake it until you make it! Remember to keep your shoulders down.
  5. Spread Praise &Phrase
  Ever hear “it’s not what you say, but how you say it?” If you have to critique someone, before you do, think of how you would want to be critiqued. Be direct and address the problem at hand, propose a solution, get feedback and establish a timeframe. At the same time, give credit &compliments where they are due. Building confidence in yourself is important, but being able to build confidence in others – that’s charisma.
  6. Remember Names
  A legendarilysuccessful writer known as “Mr. Charisma” himself, once said that “a person’s name is to him or her the sweetest and most important sound in any language.” It’s simple but effective. When you first learn someone’s name, repeat it back to them by saying “Hi Amanda” or “It’s a pleasure to meet you Amanda.” Also use their name when you end the conversation, it’ll help immensely. You can also visualizethe person’s name on their forehead, or associate that person’s name with a facial feature, like “Joe’s Eyebrows.” If all else fails, after meeting someone new, type their name into your phone with a short descriptiveword.
  被称为“魅力先生”的传奇成功作家戴尔卡耐基曾说过:“无论在什么语言中,对于一个人来说,他的名字永远是最好听和最重要的。” 这个道理很简单,但也很有用。当你第一次知道别人的名字,就立即重复他们的名字给予反馈,比如说“你好,阿曼达”,或者“认识你真高兴,阿曼达。” 同时,在结束对话时也要提及对方的名字,这会帮大忙。你也可以用名字形容他们的长相或者他们的面部表情。比如 “乔的眉毛”。如果这都不管用,在认识新朋友之后,把他们的名字简写存进你的手机里。
  7. Eye Contact
  Make eye contact while a person is talking to you, and while you are speaking to them. Eye contact is one of the most important aspects of communication – it allows you to really see if your message is getting through. It keeps the other person focused on you, and keeps you focused on their words and meaning. If you’re making a presentation or speech, make eye contact once with as many people in the room as possible. It will make the whole event feel much more personal to your audience.


  To better improve your “soft skills”, here are 20 tips you can follow:
  1. How to remember people’s names, faces, or places. If you can remember at least one of these, you’re heading in the right direction.
  2. Opening successive doors for people. (It takes finesseif you’re doing it for multiple and consecutive sets of doors —and you have multiple people.)
  3. Keeping in contact with your relationships. A great way to hone your soft skills and maintain relationships.
  4. Learn to be a better listener. Don’t interrupt people, don’t try to control the conversation, and show genuine interest in what people are saying.
  5. Offer people something to drink and eat when they enter your home.
  6. Learn how to make fast healthy snacks for your visitors.
  7. The Elevator Rule. Let others out first. This also applies to “non-elevator” situations as well, such as on buses, boats, and trains.
  8. Practice writing emails to be short, respectful, and to the point. No one wants to read an essay in email format.
  9. Being discreet when giving tips to relevant service professionals. No one should see the money. This takes some finesse.
  10. Cell phone manners. No one wants to hear your conversation in public transport. It’s supposed to be a private conversation, not a public broadcast.
    11. Handwriting letters to people adds a personal touch. You can meet almost anyone with enough persistent handwritten letters.
  12. Take interest in the passions of others. This might mean feigning interest initially, but it’s likely that feignedinterest will eventually transform itself into a genuine feeling.
  13. Taking pride in your appearance helps to make you feel good —and improves how people perceive you.
  14. If someone walks into a conversation, bring them up to speed or give them an idea of what you’re talking about…as well as a short intro. For example: “Kevin this is Frank, my friend from school. We were just talking about this new smartphone app.”
  15. Keep a mental note of people’s extroversion/introversion tendencies. It prepares you for their reaction to the events or situations around them and builds up your empathy.
  16. Make introductions. (Most people are awful at this and many more forget to ever do this… probably because they can’t remember people’s names.)
  17. Stay positive. Don’t whine and complain. It gives people a negative impression about your outlook on life and makes people think you are ‘grumpy’.
  18. Don’t babble. You know people who just won’t shut up. You usually avoid them because you want to engage in a conversation, not be talked at. Don’t be like them.
  19. Tolerance and patience. You will meet people who seem to have no redeeming qualities. Showing tolerance is a great way to accept people for who they are.
  20 .Don’t argue. This doesn’t mean you should be a “yes man”, or act dumb. It means you should try to see things from their perspective or situation, even if you don’t agree. You maybe able to empathizewith them.
  Learning good social skills can make you more approachable, and people will see you in a better, more positive light. It will enhance your social aptitude and the more you practice it, the more you will improve in your sociability. It will help in your personal and work life.


  分析:刚才说了,老外打小受教育要多夸人、少批评人,所以老外一天到晚把 “It’s great!”, “You did a great job!”挂在嘴上。初听还飘飘然了几回,听久了才知道其实压根儿就是他们口头禅,心里未必觉得你有多great。同义词还有fantastic,wonderful,gorgeous,fabulous等等。
  分析:以前一直以为是forward邮件的时候系统会自动加上这几个字,因为人家转过来的信上都有这三个字母。过了好久才知道是人家自己加的,意思是:For Your Information。看到这几个字母意味着下面内容和我有关,但是关系不大,看看就好。因为对方如果要你采取行动,一定会说清楚: “Allen, please…” 而不会只是F.Y.I了事。
  潜台词:面试时候说自己“aggressive”指的是:我可不是那种混日子的人,我是能干事,招我准没错。但是一但说别人“very aggressive”,基本上是在说:这人凶巴巴的,不好相处,做事没头没脑,老闯祸…不是啥好鸟。
  潜台词:意思是说你搞不定一定要提前highlight出来,扛不住就早点讲,一般要highlight的东西都是比较难搞定的。 understanding is...
  12.I’m very disappointed...

 Could you pack more into each day if you did everything at theoptimal time?如果任何事情都是在最佳时间去做,你的每一天是否就能加进更多的活动?

  A growing body of research suggests that paying attention tothe body clock, and its effects on energy and alertness, can helppinpoint the different times of day when most of us perform ourbest at specific tasks, from resolving conflicts to thinkingcreatively.越来越多的研究表明,多加重视生物钟及其对人的精力和清醒度的影响有助于我们精确找到大多数人一天中从事具体活动──无论是解决矛盾还是创造性思维──的最佳时间。
  Most people organize their time around everything but the body's natural rhythms. Workdaydemands, commuting, social events and kids' schedules frequently dominate -- inevitably clashingwith the body's circadian rhythms of waking and sleeping.大多数人都是围绕要做的事情而非身体的自然节奏来安排自己的时间。每天的工作任务、上下班的交通、社交活动和孩子的日程安排经常支配了我们的时间──不可避免地与人体苏醒和睡眠的生物周期节律发生冲突。
  As difficult as it may be to align schedules with the body clock, it may be worth it to try, because ofsignificant potential health benefits. Disruption of circadian rhythms has been linked to suchproblems as diabetes, depression, dementia and obesity, says Steve Kay, a professor of molecularand computational biology at the University of Southern California. When the body's master clockcan synchronize functioning of all its metabolic, cardiovascular and behavioral rhythms inresponse to light and other natural stimuli, it 'gives us an edge in daily life,' Dr. Kay says.无论将办事时间安排与生物钟协调起来有多么困难,还是值得一试的,因为这样做对身体健康有可能产生极大好处。南加州大学(University of Southern California)分子与计算生物学教授史蒂夫 凯(Steve Kay)说,生物周期节律紊乱与糖尿病、抑郁症、痴呆症和肥胖病等健康问题有关系。凯博士表示,人体生物主钟在让新陈代谢、心血管和行为节奏功能与光及其它自然刺激同步的时候,也“给我们的日常生活带来了点好处”。
  When it comes to doing cognitive work, for example, most adults perform best in the latemorning, says Dr. Kay. As body temperature starts to rise just before awakening in the morningand continues to increase through midday, working memory, alertness and concentrationgradually improve. Taking a warm morning shower can jump-start the process.凯博士说,比如,在从事认知活动的时候,多数成年人的最佳时间是在午前。由于体温在早晨醒来之前开始上升,并且要持续到午后,工作记忆、清醒度和注意力集中度也随之提升。早上冲个热水澡可以加速这一过程。
  The ability to focus and concentrate typically starts to slide soon thereafter. Most people are moreeasily distracted from noon to 4 p.m., according to recent research led by Robert Matchock, anassociate professor of psychology at Pennsylvania State University.在那之后,集中精力的能力一般会很快下降。根据最近由宾夕法尼亚州立大学(PennsylvaniaState University)心理学副教授罗伯特 马丘克(Robert Matchock)牵头开展的研究,大多数人在中午到下午四点之间更容易注意力分散。
  Alertness tends to slump after eating a meal, Dr. Matchock found. Sleepiness also tends to peakaround 2 p.m., making that a good time for a nap, says Martin Moore-Ede, chairman and chiefexecutive of Circadian, a Stoneham, Mass., training and consulting firm.马丘克博士发现,清醒度在饭后往往会迅速降低。马萨诸塞州斯通哈姆市(Stoneham)Circadian培训咨询公司的董事长兼首席执行长马丁 摩尔艾德(Martin Moore-Ede)说,困顿感也往往是在下午两点左右达到顶峰,这是进行午休的好时候。
  Surprisingly, fatigue may boost creative powers. For most adults, problems that require open-ended thinking are often best tackled in the evening when they are tired, according to a 2011 study in the journal Thinking & Reasoning. When 428 students were asked to solve a series of twotypes of problems, requiring either analytical or novel thinking, their performance on the secondtype was best at non-peak times of day when they were tired, according to the study led byMareike Wieth, an assistant professor of psychological sciences at Albion College in Michigan. (Theirperformance on analytical problems didn't change over the course of the day.) Fatigue, Dr. Wiethsays, may allow the mind to wander more freely to explore alternative solutions.让人意想不到的是,疲劳可以增加创造力。2011年《思考与推理》(Thinking & Reasoning)杂志上刊登的一篇研究论文指出,对多数成年人来说,需要开放性思维来思考的问题,其最佳处理时间是在晚上他们感到疲劳的时候。密歇根阿尔比恩学院(Albion College)心理学助理教授马雷克 维斯(Mareike Wieth)牵头的这项研究显示,当428名学生被要求解决一系列要么需要分析能力要么需要创新思维的两种类型的问题时,他们解决第二类问题时的最好表现出现在一天中他们感到疲劳的非高峰时段。(他们解决分析性问题的表现在一整天的过程中没有变化。)维斯博士说,疲劳可以让思维得到更自由的发散,去寻找不同的解决方案。
  Of course, everyone's body clock isn't the same, making it even harder to synchronize naturalrhythms with daily plans. A significant minority of people operate on either of two distinctivechronotypes, research shows: Morning people tend to wake up and go to sleep earlier and to bemost productive early in the day. Evening people tend to wake up later, start more slowly andpeak in the evening.当然,每个人的生物钟不尽相同,这使得日常计划与生理节奏同步难上加难。研究表明,有极少数人做事时属于两种独特的时间类型:早上型的人一般比一般人更早睡早起,一天中工作最有成效的时间是在早上;晚上型的人往往醒来较晚,启动工作较慢,最佳表现时间是在晚上。
  Communicating with friends and colleagues online has its own optimal cycles, research shows. Sending emails early in the day helps beat the inbox rush; 6 a.m. messages are most likely to beread, says Dan Zarrella, social-media scientist for HubSpot, a Cambridge, Mass., Web marketingfirm, based on a study of billions of emails. 'Email is kind of like the newspaper. You check it at thebeginning of the day,' he says.研究表明,在网上与朋友和同事交流也有最优周期。大清早发送电子邮件有助于避开收件高峰期。马萨诸塞州剑桥市(Cambridge)HubSpot网络营销公司的社交媒体科学家丹 萨瑞拉(DanZarrella)在对数十亿封电子邮件进行研究之后表示,早晨六点发送的信息被阅读的可能性最大。他说,“电子邮件有点类似报纸,查阅的时间在一日之初。”

 What you do during your midday break might vary depending on your job, company culture or personal priorities—but the experts agree all workers should try to do these 14 things during lunch hour:你在午休时做什么也许和你从事的工作、企业文化和个人事务的轻重缓急有关,但是专家建议所有员工在午休时都应该做以下14件事:

  Make a plan。Don’t squander your lunch break because it’s ‘free time’. Time is a non-renewable resource, wherever you are, whatever the time of day. Try your best to plan it out and make the most of it.You should also plan your activities immediately after lunch. Giving thought to how you prioritize and schedule events in the afternoon can maximize your productivity.
  Take a real break。Breaking from work for 60 seconds to chow down your lunch at your desk doesn’t count. In order to get a period of true respite, the time has to involve an actual break from work. Try not to check your e-mail, bring work with you or talk about work during lunch.
Get up from your desk or work space。Staying at your desk is a big no-no. There are more and more reports on the dangers of sitting too long, so even just getting up to walk to another room to eat is important, or better still, getting outside for some fresh air and a quick walk can do wonders for the body and spirit.
Eat.Don’t try to be a hero and starve yourself for the sake of being a hard worker or checking off another “to-do” item. You’ll pay for it later when you can’t concentrate and throw your body off balance.
Enjoy your food。Lunch should be about having lunch. Treat yourself to something you enjoy that fits with your diet. If you have a favorite place or a particular food you enjoy make sure to go and enjoy it at least once a week. You only live once.
  Do what you can’t do in the morning or evening。Some errands—like going to the Post Office or the bank—must be handled during work hours. Be strategic and use your lunch break to accomplish some of those personal errands that can’t be handled before or after work.
  Use the time to connect with someone new. Our workplace interactions can be so fleeting that we really never actually get to know the people we spend most of our days with. When you don’t really know those you interact with it’s easy to dehumanize them and take them for granted. Take some time to get out of the office, grab a sit down lunch, and get to know your co-workers.
Catch up with old friends。If you have a friend who works nearby, try to meet him or her during lunch occasionally. Remember, your personal life needs tending to just as much as your work-life, so be sure to take the spare time you have and use it to fulfill your personal needs. Your midday break is a good opportunity to catch up and socialize, in person or by phone—but don’t lose track of time, and don’t treat it like happy hour.
  Have a system for dealing with your absence。This will allow people inside and outside the company to know when you will be back, how to contact you in an emergency or have an alternative point of contact. It may also help you relax and avoid obsessively checking your e-mail during lunch.
  Engage in activities that will help you re-energize。Take a walk outside, visit the gym or meditate. Get out and do something that will make you feel better about yourself. A quick dose of sunlight and fresh air is the perfect elixir for the midday blues.
  Network. Even if you’re perfectly happy in your job, and you’re not looking for a new one, it can’t hurt to continuously build and maintain your professional network. This is critical to success in any line of work。
  Don’t get stuck in a routine。Many of us are creatures of habit. Maybe you go to the same pizzeria everyday or eat with the same colleague. You might always use your lunch break to run errands or make personal calls. Try to mix things up in order to clear your head and boost your energy.
  不要陷入常规。我们大多数人都会习惯成自然。也许你每天都会去同一家披萨店或者和同一个同事一起吃饭。也许你常常会利用午休时间去做些琐事或者打些私人电话。试着变换些花样,让你的头脑更清晰,让你的精力更充沛。Avoid all screens。Try to stay away from your iPhone, iPad, Blackberry and computer. Give your eyes a break. Most office jobs require you to stare at a screen all day—so try to avoid that during lunch.If you can’t help it for whatever reason (maybe you want to shop online or e-mail a friend), get up from your desk so your body perceives this as a true break。
  Don’t take too long or too short of a break。If you’re allotted an hour for lunch, take it. Maybe not every day, but when you can, use the full sixty minutes to get out, eat, exercise your mind or body, catch up with an old friend or a colleague and/or tackle items on your personal agenda.However, if everyone else in the office takes shorter breaks, follow suit so you don’t stand out。

 There are many new grads headed into the real world this time of year.

It seems like a long time ago since my own graduation. I was recently asked for my advice to new graduates entering the workplace.
        So, here are my 20 Workplace Tips for New Grads, from a Time &Life Management perspective, of course.
  1. Get to Work on Time– Unlike school, you can’t get away with sleeping in and not showing up. It will catch up to you quickly. Being present is the first step to success and the early bird is often rewarded.
  2. Do Your Homework – Just because you are out of school doesn’t mean homework ends. There will be times that you have to work outside working hours. Find your balance, but do your work when it is required.
  3. Watch Your Reputation– You reputation in the working world will precede you, and it will follow you wherever you go. In the online hyper-connected world, this is more true than ever. Always, defend your reputation.
  4. You Have to Do the Work – Sorry, but there are no shortcuts. There is no 4-hour work week. There is no get rich quick. You have to put in the time. And yes, you have to do the work. If someone tells you otherwise, run the other direction, they are trying to sell you something.
  5. Bring Your Skills– Just because you are new to the workplace, do not be intimidated. You are bringing skills and knowledge that the workplace is hungry for. Contribute what you can and learn from others that have preceded you.
  6. Work Hard– Always give your best effort. You never know what task is critical to your future success or may open a door of opportunity. If you find yourself in a job where you can’t give your all, it’s time to move on.
  7. Build Relationships– Whether you a social butterfly or a shy individual, make sure you build strong relationships. You do this by genuinely caring and supporting others. Hard work counts, but relationships make the world go round.

 1.In the middle of something?正在忙吗?

我知道有许多许多的人,对于某一种概念学会了一种说法之后,从此就只会用这种说法。例如‘你在忙吗?'这个句子,很多人在国中起就知道要说,"Are you busy?" 讲到了来美国留学三年,他还是只会说 "Are you busy?"。其实有时候我们的眼界要放广一点,对于同一个概念要有不同的变化。就像是 "Are you busy?" 这句话,其实老美也很常用 "In the middle of something?" ,(但这句话比较接近于 "Are you busy right now?" 是问人家‘现在'是不是正在忙? "Are you busy?" 的含意比较广,也可指‘最近'忙不忙?) 大家不要小看这么小小的变化,如果你除了 "Are you busy?" 之外,有时还懂得刻意去用 "In the middle of something?" 我相信你的的英文说出来就会跟别人不一样。举个例子吧,办公室里想找人八卦,又怕人家正在忙,这时你就可以问他,"In the middle of something?" (正在忙吗?)
记得在不久之前看过的一部黑人电影 Down to Earth 中也有 in the middle of something 这个用法,只不过男主角是用这句话来提出一个论点,"The first kiss is always in the middle of something." 也就是说,初吻总是发生在讲话讲到一半时,或是当你们正在作其它的事情时,通常是果不其然的。他同时也觉得,"The first kiss is the only real kiss in your relationship." (只有初吻才是真正的吻),"The others are just protocols" (其它的都只是一种敷衍、虚应故事而已.)
2.What are you up to?你正在做什么?
跟上面的例子一样,‘你正在做什么啊?'这句话通常我们就只会说,"What are you doing?" 这样子不会很无聊吗? 其实有时我们可以换句话说。例如: "What are you up to?" 同样也是问人家你正在做什么。承上例,假设你在办公室里,你想找人八卦,所以问同事,"In the middle of something?" 他回答,"Kind of." (算是吧.) 这时你就可以打破砂锅问到底,"What are you up to?" (那你最近在忙什么啊?) 另外有时候老美见面时也会问 "What are you up to?" 意思就是问你最近在做什么啊? 跟另一句问候语 "What's up?" 意思上很接近。但是你要听对方的语气喔! 有时候 "What are you up to?" 指的虽然还是 "What are you doing?" 但它却是‘你在搞什么鬼啊?'的意思喔! 例如当你看到别人在乱翻你的东西,你就可以责问他,"Hey,what are you up to?" 也就是骂他‘你在搞什么鬼啊?'。或是像电影 Blow 里毒贩的老爸骂他的儿子,"I know what you are up to." (我知道你在干些什么勾当.) 以上这些例子里,"What are you up to?" 完全可以用 "What are you doing?" 来取代,只不过因为我们在说话时要力求变化,所以要多学几种不同的讲法.
其实 "What are you up to?" 还有许多其它的意思,在此不一一列举,不过还有一个比较常用的解释是,‘进展的如何了?'例如朋友告诉你他正在写一部武侠小说,(就像我的 labmate 一样),你就可以问他,"What are you up to?" (进展的如何了),而他的回答可能是,"I am writing Chapter 3 now." 我现在正在写第三章呢.
3.Can you just give me a ballpark figure?能不能给我一个大概的数字.
Ballpark 指的是专供球类比赛的公园,特别是指大型的棒球场。例如亚特兰大勇士队 (Atlanta Braves) 的主场,Turner Field 就是一个 ballpark。那什么是 ballpark figure 呢? 通常在棒球比赛时不是都会报今天的观众人数,例如是 49,132 人吗? 这个数字 49,132 就是 ballpark figure,但这只是一个大约的估计数字而已,所以 ballpark figure 的意思就是指大约的估计数字。所以在公司里如果老板问会计,上个月水电费总共多少钱? 之后再加上一句,"Just give me a ballpark figure." 意思就是我只要一个大略的数字就行了。甚至有些老美懒到就只说 ballpark,所以老板也有可能会说,"I'll need a ballpark of the revenue last year." (我需要去年的营收的大约数字.) 你就要自己知道这个 ballpark 是 ballpark figure 的意思.
其实很多像 ballpark 这种有点俚语的讲法,你去问美国人,我保证他们百分之九十九点九都知道 ballpark 的意思。但是有很多外国人,不管他们的英语再流利,不管在美国住多久,却还是常常会有听不懂的状况。拿这种俚语去跟美国人交谈,通常是没问题的,但是如果去跟英语同样也很流利的老印,ABC,或是在美国住了很久的外国人,则不保证他们能听得懂。
4. Bottom line: We have to turn into profit by 2002。最重要的是: 我们必须在 2002 年前转亏为盈.
大家看过财务报表没? 上面是一大堆密密麻麻的数字,告诉你公司的资产有多少,折旧多少,应收帐款多少。但是这些都不是最重要的,最重要的在最最下面那一行 (bottom line),叫净赚 (Net earnings) 告诉你这家公司总共加起来到底是赚钱还是赔钱,(这其实才是最重要的,不是吗?) 所以 bottom line 这个字后来就变成了有‘最重要的是...'的意思。例如商场上有句名言,"In business,If you don't take care of your customers,somebody else will。And that is the bottom line." (如果你不关心你的顾客的话,其它的人会,这是最重要的原则。) 另外 bottom line 也有‘最后的底限',‘不能再退让的原则'的意思。例如老板可以告诫员工,"Bottom line: We have to ship this order by Friday." (我最后的底限是,我们必须在星期五前运交这批货。)
5.The new CFO was sent to bring the company out of the red.这位新的财务长被派来把公司从赤字中拯救出来.
中国人喜欢红色,所以股市大涨时盘面上都是红通通的一片。不过欧美国家对红色的认知则大不相同,红色就表示亏损,赤字。像之前提到的 bottom line 如果是用红笔写的,那就是表示公司整体上来说是赔钱的。相反的如果是用黑笔写的,则表示是赚钱的。所以我们常可以听到 in the red 或是 in the black 这样的讲法,其实就是指公司赚不赚钱。当然啦,我们也可以用最简单的讲法,lose money 和 make money 或是形容词 unprofitable 和 profitable来表示赔钱或赚钱。例如这家公司是赚钱的,你可以说,"This company is in the black.","The company is making money." 或是 "The company is profitable." 都可以.
讲到这个 profitable 让我不得不提醒大家 non-profit 这个字,因为常常有人会搞错。Non-profit 这个字指的并不是说不赚钱的,而是说‘非营利性质的',例如像消费者文教基金会我们就可以说他是一个 non-profit organization,非营利机构,这种组织就不是以赚钱为目的。但 nonprofitable 的话则是指不赚钱的就等于 unprofitable 或是 non-profit-making.

 涉及到经济方面的最新问题与我们息息相关。因此,对每个公司而言,无论是在哪个发展阶段,我们都会面临这样的情况,因为我们会涉及到诸如"employment"(雇佣), "income"(收入), "combating poverty"(贫穷), "hunger"(饥饿), "resource transfers"(资源转移), "taxation"(税收), "purchase and sale of goods"(采购)这样的术语。

当你要买电影票的时候,为轿车加油的时候,我们正在涉及"trade and finance"(贸易与金融);我们正在"consuming"(消费),"spending"(花费),所以我们在使金钱"circulate"(流 通)。不是碰巧,有一种很流行的预测说,"money that makes the world go round"(金钱使世界运转)。世界在货物贸易及服务中运转。
"Cash is King"(现金至尊)。当你有很多可以自由支配的现金,你能购买很多东西。"global recession"(全球经济衰退)来袭,是因为没有很多现金在流通,很多人有许多"debt"(负债)。因此,对公司而言,购买原材料以及支付员工薪 资是很困难的。因此,很多公司倒闭了,很多人失业了。
很多人从"World Bank"(世界银行)"borrow"(借贷) 大量钱款。世界银行无法帮助那么多国家,因为它自身也没有那么多现金,很多国家"incurred"(招致)了更多负债。因此,我们看到食品和其他我们日 常基本所需的"commodities"(商品)价格上涨了。简单而言,生活费用上涨了。
有时候一个国家的自然和"political stability"(政治稳定)会影响某些货物和材料的价格。如果发生了干旱或洪水,食品价格会被负面地"affected"(影响)。你或许会发现, 你花了很多钱买了一袋马铃薯。如果自然环境好了,情况就会相反了。你或许会发现,你花了同样的钱,但是却得到了更多的马铃薯。


A: Can you help me a minute?
B: Sure, what can I do for you?
A: I am trying to write a letter to one of our clients, but I just don't know exactly what to say. I don't even know how to get started! I know I should write Dear Mr. or Ms., but the problem is I don't know the name of the contact person.
B: You can just put, “Dear Sir or Madam” or if it’s not personal, you can write “______①______”.
A: Okay, so I first thank them for their business, I can say something like, "we are very grateful for your continued support." How’s that?
B: Good, but also, ____②____ you want to tell them the reason you are writing. Give them a reference.
A: Like, "Regarding our new product line, we would like to announce a special price discount"
B: Right. Do you need them to respond?
A: Yes, the letter will have a survey inside that they should complete and return to our office. How should I write that?
B: You can tell them, "Please find enclosed our customer service survey”. Or also, you can say "attached is our customer survey". If you need the results right away, you can tell them it is urgent by saying," Please return the survey without delay or as soon as possible.” Maybe a more polite way is “at your earliest convenience."
B: Great! And what do you think I should close it with?
A: Since you don't know them that well personally, probably the best way would be “Yours faithfully” or “Sincerely. You could also say, ”Best Regards”, but I don't think that would be appropriate because you don't have the name and obviously haven’t met them.
B: Okay, Thanks a lot for your help!


junior/senior executive:理事
vice president:副总
CEO(Chief Executive Officer):总裁
你见过这些职位嘛:CAO CBO CCO CDO CWO CYO CZO...@#$%&*
CAO Art 艺术总监
CBO Business 商务总监
CCO Content 内容总监
CDO Development 开发总监
CEO Executive 执行总监
CFO Finance 财务总监
CGO Goverment 政府关系总监
CHO Human resource 人事总监
CIO Information 信息总监
CJO Jet 能让公司业绩像坐喷气式飞机那样高升的人
CKO Knowledge 知识总监
CLO Labour 工会主席
CMO Marketing 市场总监
CNO Negotiation 首席谈判代表
COO Operation 首席运营官
CPO Public relation 公关总监
CQO Quality control 质控总监
CRO Research 研究总监
CSO Sales 销售总监
CTO Technology 技术总监
CUO User 客户总监
CVO Valuation 评估总监
CWO Women 妇联主席
CYO Yes 老好人
CZO Zero 最后离开者





Thank you for your email. I will be out of the office until .


If you need urgent help please contact my assistant  on [telephone number] or email Regards,
Thank you for your message. I am currently out of the office and only have intermittent access to email.


If the matter is urgent, please call me on my mobile on [telephone number]. Alternatively, please get in touch with  at the following email  addressKind regards,



公司断定我们所提供的货色优良, 价格公道, 感谢贵公司给我们一个机会, 使我们的要求得以实现。

We are certain that we are offering a sound article at popular price, and we should appreciate an opportunity to substantiate our claims.

贵公司56日函悉, 本公司无法承购贵公司开价的商品。此复。

In answer to your favour of the 6th May, we inform you that we are unable to take the goods offered by you.

关于贵公司所询麦麸一事, 现可提供该货20吨。

In answer to your inquiry for bran, we offer you 20 tons of the same.

贵函收悉, 此地商场仍保持平静。

Answering to your letter, we state that the market remains quiet.

至今未复58日贵函, 甚感歉疚, 还望原谅。



lolLaughing out loud

oicOh I see.

mteMy thoughts exactly.

brbI‘ll be right back.

c u 2morrowSee you tomorrow.

fanx 4 ur elpThanks for your help.




商务英语写作中最常遇到的问题是写作格式的不规范,比如办公室留言,虽然这术语商务英语中最简单的写作题材,但很多人由于过于疏忽而造成被告知方的错误理解;另外,在商务英语写作中经常会遇到一些缩写单词如oic,全些就是Oh I see.这一点也是我们学习 商务英语写作时要注意的。





Office supply 办公用品供应
Housekeeping department
Bulk order
Business day
Standing agreement
Billing address
Make an order
Go through (
In stock



accumulated depreciation :备抵折旧
asset :n.
balance sheet :
contributed capital :
fixed asset :

liability :n.负债
notes payable :
prepaid expense :
retained earnings :
stockholders' equity :



A.F.B. = Air Freight Bill 航空提单
Agt. = Agent
AI = first class
AM = Amendment
A.M.T. = Air Mail Transfer
Amt. = Amount
A.N. = arrival notice
A.P. = account payable
A/P = Authority to Purchase
a.p. = additional premiun
A.R. = Account Receivable








Smith: What's your best price for that item?


Kim: The unit price is $12.50.


Smith: I think the price is a little high. Can't you reduce it?


Kim: I'm afraid we can't. $12.50 is our rock bottom price. If you purchase more than 10,000 units we can reduce it to $12.00.


Smith: Well, I'll accept the price and place an initial order of 10,000 units.




bargain :v.议价
discount :n.
going rate :
in bulk :
outrageous :a.
preferential price :
price war :
profit margin :
profitable :a.
quantity :n.
bottom price











This product has been a best seller for nearly one year.


There is a good market for these articles.


There is a poor market for these articles.


There is no market for these articles.




buy-it-now price :直接购买价
community :n.
consumer base :
e-commerce :n.
feedback :n.
fraud :n.
max out :
online auction :
place a bid :
platform :n.
product catalog :
reserve price :
transaction :n.
vendor profile :



crossed cheque 划线支票

traveller's cheque 旅行支票

chequebook 支票簿,支票本 (美作:checkbook

endorsement 背书

transfer 转让,转帐,过户

money 货币

issue 发行

ready money 现钱

cash 现金

ready money business, no credit given 现金交易,概不赊欠



学习电子商务英语第一步是要理解电子商务英语中的专业词汇,电子商务英语不同于不同于现实生活中的交易如product catalog (产品目录)在英文电子商务网站上就经常遇到,而现实商务往来中涉及较少,因此做到有的放矢才是最重要的。





If you keep a balance of $1,000, you won't have to pay the $20 monthly-service fee.
How do I open a bank account here
What happens if payday falls on a bank holiday.
Could you sign me up for online banking

Wads of banknotes were hidden in the bag.



A:I can promise you that, if you buy our product, you will be getting quality.

B:I've looked at your units, and I am very happy with them. Your goods are all far above standard quality.

A;We spend a lot of money to make sure that our quality is much better. We don't sacrifice quality for quick profits.
B:Well, we're really interested in placing an order under negotiation. We can start the negotiations as soon as you want.



Hello? Can I speak to Mr. Smith?


I'm sorry, but he's out now. May I take a message?


Yes. This is John Brown. I'd like to meet him next Monday morning around 10 o'clock.


Let me check his schedule... Yes, I think he can see you. But could you call again around five to make sure?

我来查查他的时间表... 可以,我想他可以见你。不过,五点左右你可以再打电话来确定一下吗?

OKthank you very much.









Ability to work independently, mature and resourceful.能够独立工作、思想成熟、应变能力强。

A person with ability plus flexibility should apply.需要有能力及适应力强的人。

A stable personality and high sense of responsibility are desirable.个性稳重、具高度责任感。


you know when he will be back? 
I’m sorry. I don’t know. 
抱歉, 我不知道。 
I have no idea. 我不知道。 
He should be back in 20 minutes. 
情况 () 打电话的人问他要找的人在哪里 
Do you have any idea where he is? 


A: Hello. Welcome to C&C Company


B: Hello. And Good morning. Im George Chen.


A: Nice to meet you George. Im glad youll be working for us. Were like a big family here. We all work together as a team.


B: Thats great. Im eager to start.太好了。我都等不及要开始工作了。









Gold jewelry sales jumped more than 30 percent over the weekend in Beijing, as bargain shoppers swarmed the city's major jewelry stores onyear-end promotions.




文中的year-end promotion就是指年末促销,就是商家在年底进行的sales campaign(促销活动)。在年底涌起的spending spree(消费热潮)中,由于pure gold(纯金)的价格上涨,钟爱gold jewelry(黄金珠宝)的消费者掀起了一股gold rush(淘金热)。为应对inflation expectation(通胀预期),人们对limited edition gold bars(限量版金条)的购买热情也空前高涨。




Our newly introduced student kit is made from fine quality vinyl plastic, which is strong, washable, transparent and handy for pencils, pens, rulers, loose papers, cards, pocket money and many other items a student carries.




Our new brand bathrobes are made of pure cotton. Owing to the carefully selected materials used and the great attention paid to weaving and printing, they possess a very attractive appearance as well as novel designs.



Give this new kind of glazed ware the ultimate test-try scratching, cutting, burning or even putting it into acid you will see how strong this glazed product is against any such force and how long it will resist fire and acid.




综上所述, 商务英语中促销英语的使用多偏重于实用性以及对英语词汇的精准的表达。在国际贸易或是出国旅游途中,都会出现促销英语。良好的掌握并理解商务英语中促销英语的含义对我们购买商品都是大大有益的。



Read enough help-wanted advertisements, and you'll soon realize that they all basically sound the same. Jargon like "detail-oriented" and "self-starter" is so overused that the positions advertised begin to sound unremarkable: part of the expected landscape of hunting for a job.招聘广告看多了,很快就会发现它们听上去都差不多。注重细节有主动性等字眼泛滥成灾,招聘职位看上去千篇一律,这种情况已经成为找工作时常见的现象。

But if you stop and think about what all of these buzzwords are signaling, you'll realize how much information you just might miss if you fail to read between the lines. First of all, when employers fall back on the same old jargon to advertise positions, it could very well be that they actually have no idea what they are looking for. They just know they have a spot to fill.但如果你能停下来,想想这些招聘的热门字眼究竟意味着什么,就会发现字里行间隐藏着大量有用的信息,一不留神就会漏掉。首先,如果公司在招聘广告中采用这些套话,很可能是因为他们对于所要招的职位全无概念,只知道有一个空缺需要填补。



A person with ability plus flexibility should apply.需要有能力及适应力强的人。

A stable personality and high sense of responsibility are desirable.个性稳重、具高度责任感。

Work well with a multi-cultural and diverse work force.能够在不同文化和工作人员的背景下出色地工作。

Bright, aggressive applicants.反应快、有进取心的应聘者。

Ambitious attitude essential.有雄心壮志。

Initiative, independent and good communication skill.积极主动、独立工作能力强,并有良好的交际技能。

Willing to work under pressure with leardership quality.愿意在压力下工作,并具领导素质。

Willing to assume responsibilities 应聘者须勇于挑重担。

Mature, self-motivated and strong interpersonal skills. 思想成熟、上进心强,并具极丰富的人际关系技巧。

Energetic, fashion-minded person. 精力旺盛、思想新潮。

With a pleasant mature attitude. 开朗成熟。

Strong determination to succeed. 有获得成功的坚定决心。

Strong leadership skills. 有极强的领导艺术。

Ability to work well with others. 能够同他人一道很好地工作。

Highly-motivated and reliable person with excellent health and pleasant personality. 上进心强又可靠者,并且身体健康、性格开朗。

Be highly organized and effecient. 工作很有条理,办事效率高。




I'm here today to present my research about the advertisingcampaign for the Kitchen Master microwave oven. Since this is a newproduct, our main goal is to establish brand awareness among our targetaudience, which is working women, aged 25 to 40.
According to my figures, of the working women we polled, 50% saidthey read at least one of the top-five selling women's magazines inTaiwan. And a full 80% said they watch at least one hour of televisioneach night.
To conclude, even though our target audience is clearly defined,introducing a new product is always a gamble. But with the proper mediamix we can certainly lessen the chance of failure.
商务英语应用文报告写作四步走收集信息(Collecting Information)、谋篇布局(Planning the structure)、校对编辑(Proofreading and editing)。